williamjones

By: Volume 115, No. 4

When it comes to your reputation, hoping for the best isn’t good enough. Here’s how to actively shape and manage your reputation.

The actions of your customers throughout the buying process should spark your agency into action.

Giving your employees clear direction on what actions they should take or not take in certain situations is essential. But establishing standard operating procedures at your agency is not enough—you must also properly train every staff member on them.

Of any generation, millennials are the least likely to be engaged and the most likely to be actively disengaged with insurance companies.

A passion for excellence, integrity, resourcefulness and commitment to the community are the core values that have been driving Oswald for 125 years.

JMD Associates was born out of Hurricane Wilma, says Felice Souliotis, a former educator who joined her husband’s insurance agency in 2010.

The #MeToo movement is already having an impact on the EPLI market. But the ripple effects of the viral campaign will reach far and wide, putting directors & officers squarely in the crosshairs as well.

Is there any reason an individual would need the Drive Other Car endorsement if they also have a personal auto policy?

Between merger objection lawsuits and other “event litigation” related to cyber, sexual harassment and more, 415 securities class action lawsuits were filed in 2017. Here’s how the trend could contribute to loss costs for D&O insurers.