williamjones

Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.

Would an e-bike, which is propelled by the user and the rider’s power is “amplified” by the electric motor, find some coverage under the ISO HO-3 policy?

Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.

To prevent buyer confusion, selling teams must come to the table with a unified goal in mind. Here are three ways to focus the team to create a successful experience.

Silverfish ate holes in my client’s Oriental floor rugs. Will their named peril homeowners policy cover the damage?

With COVID-19 increasing online traffic, it’s more important than ever to ensure your website is accessibility-compliant with the Americans with Disability Act. Use these resources to be proactive about compliance.

As the market fluctuates with little predictability, it’s imperative to stay in front of our life-health clients’ concerns now more than ever.

A SWOT analysis provides an overall look at your company and helps you see exactly where you can improve your agency, introduce a new service or change your processes.

As new collector enthusiasts from Generation X and the millennial generation enter the market, agents have a great opportunity to work with an emerging segment.

“Selling classic car insurance is definitely a leg up,” says independent agent Kelly Haynes, “because clients call us for their regular auto or homeowners, and they don’t realize their local agent can offer classic car insurance too.”