Technology and Tools

From Pilots to Production: How AI Is Rewiring Insurance

As organizations move beyond experimentation, AI is beginning to reshape the underlying workflows that power insurance operations. The shift is less about adding another tool to the stack and more about fundamentally rewiring how work gets done across the industry.

Top 5 Most-Read Articles in Independent Agent in February

February opened with agencies maintaining a strong interest in exploring and adopting artificial intelligence (AI), the launch of a ChatGPT app and a report from the Big “I” indicating that more agencies plan to expand their use of AI.

7 Trends Transforming Personal Lines

How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.

Hiring Smart: How Independent Agencies Can Compete for Talent

On this episode of Agency Nation Radio, Jennifer Becker, Big “I” executive director of research and education, is joined by Claudia St. John, founder and CEO of The Workplace Advisors.  During the episode, they explore how small independent insurance agencies can compete with large corporations for talent; whether artificial intelligence (AI) is helping agencies address staffing shortages or simply adding another layer of complexity; and what agency owners…

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