“When I came out of college, the agency was still mailing paper applications,” says young agent Joseph Iten. “It’s been a push for me to bring everything up to speed and teach the older generations to use technology like e-payments and e-signatures.”
“Automation and generational changes in the way that people do business is a challenge,” says young agent Ashton Fee, describing “the ‘click a button and get a quote’ mentality.”
A time will come when agency owners must decide whether they will sell externally to a third-party buyer or sell internally to family or key stakeholders.
“My overall goal is to make our office so appealing to my daughter that when she comes of age, she isn’t running away from it the way I did,” says young agent Kristin Swanson Scott. “That means investing in as much technology as we possibly can to streaml
“I almost left the industry out of frustration,” says young agent Jeb Blazevich. “I was fed up with our healthcare system and lack of transparency, but I started strategizing ways to simultaneously serve my clients’ budgets and the well-being of their emp
“As I grew into the industry, I started to realize how the insurance industry is furthering societal good through the facilitation of risk,” says young agent Shawn Fitzgerald. “The indemnification of loss is a societal good, and that makes me feel good ab
“I think that it’s really important to find a mentor or role model no matter what role you have in this industry,” says young agent Krista Kautz. “Not only am I being mentored, I’m also mentoring.”
“As far as Gen Z stereotypes, which is the category I’m in, I don’t agree with the thought that we all rely on technology to answer all our questions,” says young agent Seth McCallum. “I believe in talking to experienced people or picking up a book.”
“Everything’s changing every single day with the market and new endorsements,” says young agent Elaine Gascon. “For me, that’s what kept me here in insurance.”
Learn what this next generation of agents has to say about where the industry is headed—and how they fit into it.
