Jim Schubert, CEO of Southern States Insurance in Alpharetta, Georgia, interviews Sarah Brown, president and CEO of Keller Brown Insurance Services in Shrewsbury, Pennsylvania, about perpetuating her parent’s independent insurance agency and how the pande
Incoming Big ‘I’ Chairman Bob Fee on technology, the talent gap and instilling stability in the independent agent channel.
“When it came time for me to decide my career path, it really was an easy decision,” says Isabelle Repinski, independent agent. “Now I can’t see myself in any other career and I truly look forward to going to work every day.”
“I believe Gen Z will be far more efficient and further the perception of the industry as a whole,” says Kari Sandifer, independent agent. “They’re the tech-savvy professionals who can deliver solutions quickly and will definitely make their mark on the i
“One of the pros of having different generations in the workplace is experience,” says Raymond Lowder, independent agent. “What the older generations have gone through is nothing you can replace.”
Independent agent Kingston Hall’s role model is “my mom,” she says. “She’s taught me the value of relationships and being authentic.”
“In my own work, it is all about keeping in mind that central thesis of doing what’s best for the client,” says Kevin Fukuyama, independent agent. “That has helped create great career fundamentals for me because if we view ourselves as educators, advisors
With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”
The industry’s biggest challenge is “the mystery that comes with insurance,” says Patience Noah, independent agent. “We need to help younger generations become interested, because let’s be honest, we need to prepare the next generation.”
Leaning into technology “was a saving grace during the pandemic,” says Matthew Washburn, independent agent. “I don’t even know how we could have managed without that preparation.”