HR and Staffing

Like any business or organization, independent agencies have unique organizational cultures that can foster desired behaviors and decisions by employees.

David Hale used an economic lull to grow his agency to $28 million in premium in a community with a 25-mile radius and 100,000 people. Six of 10 employees are under age 30—four of whom have celebrated seven years with the agency.

Your company’s productivity and ability to retain committed employees depend largely upon the skill of its leadership. But for first-time managers, supervising others is a new responsibility—and a major challenge that may be overwhelming.

Years ago, people retired from their first job after 30–40 years of service. In stark contrast, the newest generation has a reputation for job hopping—often with good reason.

What’s the key to effective sales feedback and better producer performance? Follow these four steps to ensure a new kind of evaluation conversation with your sales staff.

Great leaders expect excellence and hold people accountable. In the end, clear understanding improves performance.

Want to increase agency referrals? The first step is understanding why clients refer you to their friends and family.

Many issues can prevent mediocre performers from becoming all-stars. But one of the most common is failing to anticipate what will happen next. Are your salespeople rising to the occasion?

Employee engagement begins with leaders showing they value their people and are willing to spend time and resources on helping them capitalize on their strengths.

Everything you do to build your self-esteem also builds your self-confidence—and that translates into better selling.