HR and Staffing

Independent agent Kingston Hall’s role model is “my mom,” she says. “She’s taught me the value of relationships and being authentic.”

“In my own work, it is all about keeping in mind that central thesis of doing what’s best for the client,” says Kevin Fukuyama, independent agent. “That has helped create great career fundamentals for me because if we view ourselves as educators, advisors

With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”

Would you want to sit through a four-hour meeting or training session? Get to the point by trimming the fat and emotionally engaging your audience.

The industry’s biggest challenge is “the mystery that comes with insurance,” says Patience Noah, independent agent. “We need to help younger generations become interested, because let’s be honest, we need to prepare the next generation.”

Leaning into technology “was a saving grace during the pandemic,” says Matthew Washburn, independent agent. “I don’t even know how we could have managed without that preparation.”

Learn what these millennials and Gen Zers have to say about where the industry is headed—and how they fit into it.

Check in on the progress these young agents have made since they were interviewed five years ago.

Agencies can improve producer success by focusing on technical training, specialization and mentoring.

Agency owners can draw Generation Z workers by embracing the four aspects of the insurance industry of strong interest to Gen Z job seekers.