Agency Operations

Genuine leadership has nothing to do with rank, title, achievement or performance. So what defines “authentic,” sustainable leadership? And how can you replicate it in order to develop the next generation?

At just 18 years old, Dulce M. Suarez-Resnick began her insurance career. Now, she ensures her voice is heard on the radio, television and at legislative sessions as an advocate for “the betterment and survival of our industry.”

Helping your clients better understand the nuances of credit scores, borrowing and other aspects of financial literacy can enable them to make more educated decisions regarding their insurance.

Here are the three most common sources of E&O claims involving HO insurance—and what you can do to defend them or, better yet, avoid them in the first place.

Reflecting the community it serves is the goal of this U.S. military veteran-owned agency based in greater Washington, D.C., where CSRs collectively speak eight languages and the commercial lines account manager is on active duty with the National Guard.

After major surgery and a nine-week chemotherapy regimen, Heath Ritenour saw the learning opportunity his ailments presented to him. Now, he’s cancer-free and continues to provide his employees “freedom from the corporate nonsense.”

Looking to grow your agency’s small commercial business? Check out these four winning strategies.

Is the independent insurance system prepared to fill the perpetuation gap? Industry leaders debate the issue.

The assumption that “bigger is better” can lead to disaster if an agency’s acquisition focus is growth alone, with no attention to E&O risks.

It seems like procuring a life insurance policy for a good customer would present little risk for an errors & omissions claim. But seemingly foolproof steps can result in a claim against even the most experienced insurance agent in several common ways.