Agency Operations

Plenty of people are doing a good job, but they’re dead in the water. Instead, focus on getting to the head of the pack, and develop these five skills for solving problems.

As meteorologists rev up for what could be a busy hurricane season, share these storm preparation tips with your clients.

Knowing what you can and can’t do isn’t rocket science—it’s one of the core pillars of professionalism. Don’t wander into unfamiliar territory with your clients’ property, wealth and reputation.

No one wants to look foolish in a professional setting. But a number of foolhardy practices result in real-life errors & omissions claims against insurance agents.

Did you know you can save up to $2,000 in taxes by using certain deductions? Here are five that could significantly ease your tax burden.

Agency principals are far more likely to succeed when they build a perpetuation plan around people, agency value, capital and time.

An errors & omissions claim against an agent can often devolve into the agent’s word against the client’s. Your best weapon against this type of case: documentation of the facts.

Denise Johnson broke a 103-year-old trend when she served as the first woman chair of the 2010 Independent Insurance Agents of Oklahoma board of directors.

Independent insurance agencies can and should capture statistics about a variety of agency benchmarks. Is yours leaving out the most important data?

Smaller agencies can’t compete in the city—or so says conventional wisdom. But the 2016 Future One Agency Universe Study suggests otherwise.