Agency Operations

If you’re used to working in an office environment full time, the change to working from home in response to the coronavirus can leave you discombobulated. Here are three hints to get you started on the right foot.

As insurance agents manage workplace issues and guide clients during the evolving coronavirus pandemic, here are three best practices for developing and activating a crisis management plan.

Wouldn’t it be nice to know? This month’s Student of the Industry article takes a look at the data.

Should agents let the insured know and track down the premium past due or just let the policy lapse?

The current pandemic shows us the importance of being prepared for disruptive situations. Here are some actions and laws to consider while facing an emergency such as the coronavirus.

Join Affinity HR Group, a Big “I” Hires partner, for an informational webinar on Wednesday, March 18 for pragmatic and actionable advice on implementing a remote work plan for your agency.

Perspectives from agents who dealt with disaster to serve their clients when they needed them most.

Disasters, whether natural or otherwise, can hit any time and without notice. The best line of defense is offense—prepare your employees, physical office, data, systems and clients with these procedures before disaster strikes.

Some people may not consider a data breach a catastrophe, but then maybe those people aren’t small business owners with their livelihood tied to their business.