Agency Operations

Stick to procedure to avoid the errors & omissions pitfalls of everyday agency operations.

If your agency website is collecting dust, it could be exposing your business to errors & omissions claims—and even fines. To avoid the potential E&O fallout, ask the following questions about your agency website.

When a family friend’s daughter was diagnosed with an inoperable brain tumor at the age of 5, independent agent Ashley Winebrenner decided it was time to take action.

When an insured files a claim, they often count on their agent to manage the situation. Follow these steps to ensure your client relationships don’t break down in a time of crisis.

It’s the oil refineries and gas stations, the truckers who haul hazardous loads and the manufacturing plants, right? True, but other, less conspicuous commercial clients need pollution coverage, too.

“Relentless and loyal” is how Jason Rollo and wife, B.J., describe Rollo Insurance Group, which Jason founded as a startup for a small bank holding company.

After watching his grandfather make an impact on his community as a rural doctor, Jacob Eisenrich knew he wanted to pursue medicine as a career. But midway through his medical residency, he did a professional about-face and joined his family’s independent

Placing special events coverage for a client is generally not the cakewalk you were expecting.

Once the preserve of Fortune 500 firms, captive insurance has increasingly become an important strategic tool for midsize companies as well—especially because exposure to risks like cyberattack or reputational damage is not dictated by the size of the vic

In her new book, Lisa Harrington, executive vice president and chief marketing officer at the International Risk Management Institute, Inc., offers a new take on the business self-help genre.