Agency Operations

Pooling your book of business with other agents’ books to increase buying power may sound appealing, but is the opportunity a good fit?

Get through a tight labor market with 10 techniques to increase employee engagement and reduce turnover.

A common error that agencies make when handling brokered business is failing to review the policy for accuracy before forwarding it to the client.

As carriers continue to reexamine their business models, here’s how it’s impacting the independent agency channel.

There are some do’s and don’ts to creating a space that encourages a productive work mindset.

With so many complicated differences—and as we become more connected through globalization—translating insurance policies has become very important.

In many cases, agents are the first line of defense against potential fraudsters. What role do independent agents play in preventing insurance fraud? And what are the consequences if they don’t?

The spinning wheels phenomenon is caused by resistance to change, dysfunctional culture and assumed continuity—all dangers that can seep into agencies when owners are too busy putting out fires.

So much has changed, our nervous systems have been under attack, and, as we re-emerge, things feel rather disorienting.