Agency Operations

The independent agency channel is at an inflection point, and future-minded agencies will choose to evolve. Here are four key pillars agencies should look to when creating a transformation action plan.

Serving the personal and commercial insurance needs of clients throughout the pandemic requires rethinking operations, adjusting communications and, above all, remaining flexible.

Shopping for an agency management system to help improve efficiency? Regardless of your circumstances, here are four questions to help guide you toward the right solution for your agency.

The varying impacts of 2020 and all the unknowns of 2021 make compensation planning more important than ever. As you seek to start 2021 strong, here are six ways to make sure your compensation plan is ready for whatever the new year throws at you.

Big “I” leaders explain the relationship between the most important tenets for guiding your agency into the brave new world.

Productive, proactive and profitable teleworking can be accomplished with technology and some thoughtful workarounds.

From road warriors to take-up rates, here are five emerging trends that could become permanent even when the pandemic subsides.

Involved in the industry for over 15 years, Cy Young currently owns and runs two agencies and thrives on the freedom of independence. “I tell people all the time, I get to work for my clients instead of working for a company,” he says.

What are the restrictions an unlicensed employee has when talking with an insured? Is coverage the only thing they cannot discuss?