williamjones

Rachel Vela never even wanted a desk job. But when her mom finally convinced her to give the family agency a chance, she found out insurance is more interesting and challenging than she expected.

Even if you don’t know it, you probably have more than a few classic cars hiding somewhere in your standard personal lines book—and it might be time to shop them around.

By: Volume 114, No. 8

When Aislyn Vaughan isn’t binding small commercial policies, she’s teaching dance lessons, instructing a yoga class, and running the Vermont Young Agents Committee.

Take advantage of shifting employment trends and long-term disability policy innovations.

Customer service is a sacred cow for many independent agencies. But if you have an eye on growth, outsourcing customer service might not only make sense, but actually help you strengthen relationships with clients.

The LGBTQ dollar carries serious clout in the U.S. Is your agency prepared to serve this community as both clients and employees?

Which does your agency implement: in-house or outsourced customer service? Two independent agents debate which is more effective.

As new risks continue to emerge at a dizzying pace, new insurance products are cropping up constantly. And even a veteran insurance agent can run into trouble placing these new coverages.

Incorrect or missing auto insurance application information costs insurers the equivalent of 10-15% of direct written premium each year. Why the decline in application integrity?