williamjones

If your agency needs to use an interpreter to communicate with a customer, do you know what you need to document about the exchange?

Is there a recommended follow-up policy that preserves workflow? If we have been following up with clients, are we stuck in that precedent forever?

An agent’s commercial client plans to hire an intern who is not affiliated with a university. The intern will not be paid and will be at the office shadowing an employee for a few hours a week.

Can you order the carrier to cancel the policy for nonpayment?

What type of coverage is an insured entitled to if they don’t want to rebuild a commercial property after a loss?

Should every agent have a copy of the agency agreement, or is there a better method?

It’s never a good idea to customize a certificate of insurance based on who’s asking for what.

Whether it’s a personal or commercial lines policy, is there ever a good reason to use something other than the insured’s legal name?

Can you fulfill a contractor’s request for a certificate of insurance without a certificate holder name so they can provide it as proof of insurance?

An insured has a small kitchen fire that causes fire and smoke damage to the range, hood and cabinets in the area of the fire. In addition, other cabinets in the L-shaped kitchen are just smoke-damaged. The carrier says it will only cover the two cabinets