What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
Technology and Tools
The Binder Problem: How AI Can Improve Procedure Documentation
When the gap is too big between documentation and the moment someone needs an answer, people don’t go to the manual. They ask around or guess.
Implementing an AI Strategy While Enhancing Expertise and Experience
As administrative roles shrink, experienced professionals are becoming more critical, and organizations are facing a growing gap between technological capability and human expertise.
Declaration of Independents: Jackson Rollo
Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.
Using AI and Automation to Strengthen Succession Planning
Technology, particularly artificial intelligence (AI) and automation, is now reshaping what it means to prepare an agency for transition.
Top 5 Most-Read Articles in Independent Agent in March
In March, Independent Agent magazine saw the Big “I” realize the fruits of its work with Fannie Mae and Freddie Mac in revising their property insurance requirements for federally backed mortgages.
Preparing Your Workplace for AI: When Is the Right Time to Use It?
Artificial intelligence (AI) allows employees to work smarter by eliminating mindless, repetitive tasks, but it is critical to realize its limitations and know that it is just one tool in your toolbox.
Top 5 Most-Read Articles in Independent Agent in February
February opened with agencies maintaining a strong interest in exploring and adopting artificial intelligence (AI), the launch of a ChatGPT app and a report from the Big “I” indicating that more agencies plan to expand their use of AI.
Meet the Women Driving Innovation in InsurTech
In this Q&A series, Independent Agent magazine and the Big “I” Agents Council for Technology spotlights women in InsurTech.
Hiring Smart: How Independent Agencies Can Compete for Talent
On this episode of Agency Nation Radio, Jennifer Becker, Big “I” executive director of research and education, is joined by Claudia St. John, founder and CEO of The Workplace Advisors. During the episode, they explore how small independent insurance agencies can compete with large corporations for talent; whether artificial intelligence (AI) is helping agencies address staffing shortages or simply adding another layer of complexity; and what agency owners…
