Technology and Tools

In the face of a cyberattack, agents and brokers are presented with a double-edged sword: business interruption costs and reputation loss on one side, and regulatory requirements on the other.

Customer expectations are changing rapidly, and digital transformation is critical to keeping pace. Here are three ways agents can think more digitally to prepare for this changing tide.

The pandemic has accelerated the move toward digitalization, bringing with it a rise in digital fraud. Here are four insurance fraud trends to watch out for.

Adopting the latest innovation goes hand in hand with big changes—and that can be difficult.

InsurTech startups received billions in funding in the first half of 2020. Here’s a look at who some of them are, who they are selling for and what they are selling.

The digital path forward is about creating greater productivity, intelligence, simplicity and value for agencies, insurers and insureds while keeping the mission of the industry at its core—to safeguard and protect what matters most in people’s lives.

Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.

With COVID-19 increasing online traffic, it’s more important than ever to ensure your website is accessibility-compliant with the Americans with Disability Act. Use these resources to be proactive about compliance.

There is still room for growth in digital adoption, and COVID-19 shone an even brighter light on the need for independent agents to have a digital presence.

Every day an independent agency’s employees and producers tap their computer keyboards, phones and tablets to log on to carrier websites. With each system login, they’re creating a risk to your technology security.