HR and Staffing

Soon, Gen Y will control 50% of the workforce. Given that one of the most time-consuming and often expensive things we do is recruit good people, the last thing we want is to lose them.

J. Alan Johnson has earned big rewards from his commitment to education: The Johnson Agency has been the smallest agency to earn the Best Practices designation for the last eight years running.

Like any business or organization, independent agencies have unique organizational cultures that can foster desired behaviors and decisions by employees.

David Hale used an economic lull to grow his agency to $28 million in premium in a community with a 25-mile radius and 100,000 people. Six of 10 employees are under age 30—four of whom have celebrated seven years with the agency.

Your company’s productivity and ability to retain committed employees depend largely upon the skill of its leadership. But for first-time managers, supervising others is a new responsibility—and a major challenge that may be overwhelming.

Years ago, people retired from their first job after 30–40 years of service. In stark contrast, the newest generation has a reputation for job hopping—often with good reason.

What’s the key to effective sales feedback and better producer performance? Follow these four steps to ensure a new kind of evaluation conversation with your sales staff.

Great leaders expect excellence and hold people accountable. In the end, clear understanding improves performance.

Want to increase agency referrals? The first step is understanding why clients refer you to their friends and family.

Many issues can prevent mediocre performers from becoming all-stars. But one of the most common is failing to anticipate what will happen next. Are your salespeople rising to the occasion?