Agency Operations

To keep pace with a rapidly changing customer base, agencies have to look and feel like the clients they want to attract.

Is the independent insurance industry equipped to attract minority consumers and talent? Two independent agency leaders debate the issue.

Lack of communication and poor documentation present significant E&O exposures for insurance professionals—risks compounded by a language barrier between agent and client.

VAST BLUE. Scott White cites the process, client experience and culture as his firm’s biggest success—and says its continued evolution is critical to the protection and growth of his agency.

Whether buying or selling, acquisitions are an appealing growth strategy for many independent agencies. The key to surviving intact? Look beyond the numbers—and remember the human element.

While the name on the policy has changed to “Westport Insurance Corporation” and the ownership of the carrier to Swiss Re Corporate Solutions, financial stability and strength has remained a constant.

If your agency’s client relationships center on the golden rule, you’re in good company with the new Big ‘I’ chairman. Find out how Randy Lanoix’s small-town background has shaped his perspective on what it means to serve his customers.

Skip Counselman’s heart could be the industry’s moral compass. He leads a team of nearly 250 professionals at RCM&D and holds leadership positions for multiple philanthropic institutions.

The purpose of employee incentive compensation is clear—it encourages employees to sell more insurance, which generates more income. But what’s the relationship between incentive compensation and E&O risk?

From homeowners to auto, personal lines policies typically renew automatically without a formal process that enables agents to check for changes in customer needs. Coverage gaps often result—and the potential for an E&O claim goes hand in hand.