Agency Operations

If your agency needs to use an interpreter to communicate with a customer, do you know what you need to document about the exchange?

It shouldn’t be news to anyone that technological advancements are shaping the world around us. But because new technology changes the way we live, work and play, independent agents need to keep up to date.

Is there a recommended follow-up policy that preserves workflow? If we have been following up with clients, are we stuck in that precedent forever?

Here are three stories from independent agents who are taking part in the successful perpetuation of not only their individual businesses, but the independent agency system as a whole.

Your agency is a barn find for a private equity buyer. Consider a staged internal perpetuation to create a legacy and maximize your earnings.

Is there such a thing as too many carrier appointments? Two independent agents debate the issue.

Without a doubt, purchasing or selling an insurance agency triggers additional errors & omissions exposure. What processes can successful agencies employ during a transition in order to help reduce their exposure to E&O claims?

Whether it’s organized as a sole proprietorship, a partnership, an LLC, an S-corp or a C-corp, or it uses multiple structures, understanding your agency’s legal structure could have important implications for the future of your business.

Insurance policies are intimidating. Follow these 11 rules to make sure you interpret them correctly.

Errors & omissions claims happen, and many of the worst ones—those in excess of $1 million—come from the same lines of business and involve similar types of errors.