Agency Operations

The assumption that “bigger is better” can lead to disaster if an agency’s acquisition focus is growth alone, with no attention to E&O risks.

It seems like procuring a life insurance policy for a good customer would present little risk for an errors & omissions claim. But seemingly foolproof steps can result in a claim against even the most experienced insurance agent in several common ways.

For Bryan Insurance Agency in Graham, Texas, an organic compound annual growth rate of more than 40% over the past five years is attributable to team loyalty.

After partnering with Chubb in 2011 to support its efforts on behalf of the Cystic Fibrosis Foundation, Clay Snellings now spends 20% of his time managing the cause—and hopes it becomes a national industry effort within 10 years.

Independent agents witness the decline of discretionary income firsthand. As insurers increase rates, help clients choose the best coverage for their financial situations.

Did you know that 80% of sales require five follow-up calls after the meeting, but 44% of salespeople give up after one follow-up? Leveraging a sales automation tool is critical for agencies in building a book of business and driving sales from prospect t

A car accident resulting in a lawsuit against Snapchat has brought to light just how important it may be for independent insurance agents to consider enterprise risk management for their businesses.

Technology has done wonders to increase an insurance agency’s productivity and sales goals. But the statements an agency makes on its website and marketing materials can lead to serious, unintended consequences from an E&O perspective.

Of small businesses, 64% are victims of employee theft, according to a University of Cincinnati survey. Is your agency next? Here are three steps you can take to make sure you’re protecting your agency’s assets against internal crime.

Lessons learned—and a charitable commitment to the communities it serves—kindled a rags-to-riches comeback for GoodWorks Insurance, says Chad Yonker, the former minority investor who took over the agency as CEO in 2011.