Agency Operations

Data, connectivity, artificial intelligence, and people and culture are the focus of the Big “I” Agents Council for Technology’s (ACT) updated strategy.

In the market right now, prospective buyers are not determining the price they will pay for an agency based on revenue alone, but instead on earnings before interest, taxes, depreciation, and amortization (EBITDA).

The 2024 Agency Universe Study sheds light on the state of the independent agency channel as it moves past the coronavirus pandemic and through the hard market.

What is the current best practice for storing those recordings in an agency management system (AMS)?

When it comes to planning for your agency’s internal perpetuation, there are numerous factors to consider, each requiring careful consideration and strategic discussion.

Many personal lines clients mistakenly believe their standard homeowners insurance policy covers cyber incidents.

Growing up in a family where insurance was a topic of conversation at the dinner table, Andrews’ future in insurance was written in the stars.

If a client’s policy is canceled for nonpayment—whether intentional or not—would it impact that client’s ability to get another policy?