Agency Operations

Before implementing artificial intelligence in your agency, understand the product and what it can do, Test the product before purchasing it, and simultaneously use human processes.

Brian Chapman, agent and owner of Chapman Insurance in Florida, sits down with Cassie Masone, vice president of flood operations at Selective Insurance.

It may seem counterintuitive when your team is already stretched thin, but taking a break from work duties to help others can inspire your employees.

How does keeping two sets of files impact errors & omissions exposure?

The panel emphasize the need for clear expectations and deadlines to maintain effective communication with underwriters in a digital working environment.

The wave of post-pandemic lawsuits has prompted independent insurance agents to review their errors & omissions (E&O) coverage and risk mitigation strategies.

On this episode of Agency Nation Radio, Owen Thomas, senior account executive at Dial Insurance Agency in Pembroke, North Carolina, shares his experiences from past hurricane seasons and how his agency has applied what it’s learned.

Employees who feel their careers are not growing and developing are less likely to be motivated to do their best work and are therefore more likely to be dissatisfied with their jobs and to leave.

“In the past, E&O coverage for seed dealers has been very cost-prohibitive,” says independent agent Shelly Turner. “Educating both clients and other agents on the availability of a lower cost, higher coverage option is a big focus.”