Agency Operations

Changing Channel: Meet Your New Big ‘I’ Chairman

Incoming chair Mike McBride is guided by the Big “I” mission statement: “To provide members with a sustainable, competative advantage.” And in today’s market, this mission is as important to Big “I” member agencies as ever.

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Agency Operations

  1. Posts (672)
  2. News (87)

  1. Sales and Marketing (1)
    1. Client Communication (30)
    2. Sales (19)
    3. Marketing (11)
    4. Customer Service (20)
    5. Client Retention (9)
    6. Prospecting (2)
    7. Renewals (10)
    8. Social Media (1)
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    10. Community Relations (4)
    11. Branding (1)
  2. Agency Operations (5)
    1. E&O Loss Control (154)
    2. Disaster Preparedness (54)
    3. Culture (45)
    4. Claims (42)
    5. Leadership (40)
    6. Agency Valuation (28)
    7. M&A (24)
    8. Aquiring an Agency (23)
    9. Selling an Agency (16)
    10. Quoting (13)
    11. Agency Financing (8)
    12. Payments (6)
    13. Agency Accounting (5)
  3. Human Resources and Staffing (3)
    1. Hiring (15)
    2. Next Generation Talent (33)
    3. Employee Retention (13)
    4. Diversity & Inclusion (8)
    5. Employee Benefits (3)
    6. Succession Planning (25)
    7. HR Compliance and Regulation (2)
    8. HR Policies (5)
    9. Retirement Planning (1)
    10. Compensation (5)
    11. Performance Benchmarking (6)
    12. Remote Work (2)
    13. Onboarding (3)
  4. Technology and Tools (1)
    1. Artificial Intelligence (21)
    2. Agency Management Systems (AMS) (14)
    3. Automation (8)
    4. Cybersecurity (4)
    5. Data Analytics (6)
    6. Telematics (1)
    7. Customer Relationship Management (CRM) Systems (4)
    8. Cloud (1)
    9. Document Management (1)
  5. Technical Knowledge (1)
    1. Risk Management (17)
    2. Endorsements (6)
    3. Exclusions (9)
    4. Certificates of Insurance (4)
    5. Limits (4)
    6. Additional Insureds (2)
    7. Fraud (1)
    8. UM/UIM Coverage (3)
    9. Coinsurance (1)
  6. Legal and Compliance (1)
    1. Legislation (13)
    2. Insurance Regulation (7)
    3. Third-Party Litigation Funding (4)
    4. Taxation (2)
    5. Agency Contracts (1)

  1. Commercial Lines (2)
    1. Professional Liability (3)
      1. E&O (86)
      2. Product Liability (3)
    2. Workers Compensation (6)
    3. Cyber Liability (6)
    4. Builders Risk (4)
    5. General Liability (7)
    6. Commercial Property (25)
    7. Restaurant & Bars (1)
      1. Liquor Liability (1)
    8. BOP (4)
    9. Commercial Auto (1)
      1. Trucking (1)
    10. Excess & Surplus (2)
  2. Personal Lines (3)
    1. Homeowners (2)
      1. Affluent (2)
    2. Auto (1)
      1. Classic Cars (1)
    3. Personal Umbrella (3)
  3. Flood (13)
  4. Specialty (1)
    1. Environmental Liability (2)
    2. Marine (1)
    3. Publishers Liability (1)
  5. Employee Benefits (2)
  6. Small Commercial (4)
  7. Business Interruption (1)
  8. Pet Insurance (1)
  9. Renters (1)

  1. Government Affairs (7)
    1. InsurPac (7)
  2. ACT (34)
  3. Trusted Choice (18)
  4. Virtual University (47)
  5. E&O Guardian/Professional Liability (128)
  6. Diversity (4)
  7. Big I Hires (7)
  8. Research (5)
    1. Best Practices (17)
    2. Agency Universe (5)
  9. Young Agents (16)
  10. Big I Flood (10)
  11. Big I Alliance (22)
    1. Big I Alliance Blue (22)
  12. Invest (2)
  13. Agency Development (13)
  14. Trusted Choice Relief Fund (2)
  15. Legal Advocacy (1)
  16. Big I Personal Umbrella (1)

  1. On the Hill (7)
  2. Industry Trends (15)
  3. Announcements & Events (19)
  4. InsurTech (1)
  5. Mergers & Acquisitions (11)

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