AI Tools Fuel New Era of Insurance Fraud, According to Verisk
One in three consumers would consider digitally altering their claim photos or documents, according to a report released by Verisk.
Agency Operations
From Pilots to Production: How AI Is Rewiring Insurance
As organizations move beyond experimentation, AI is beginning to reshape the underlying workflows that power insurance operations. The shift is less about adding another tool to the stack and more about fundamentally rewiring how work gets done across the industry.
Setting a New Standard for Women in Insurance with Marissa Winkelman
On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma. Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up. By 2023, Winkelman became a…
4 Insurance Agency Valuations Trends to Watch
For agency owners contemplating perpetuation, a sale or simply benchmarking their business value, understanding the four trends is critical for business planning.
Declaration of Independents: Marrissa Winkelman
Marrissa Winkelman entered the world of insurance in 2012 when she started as the receptionist at Webb Insurance. Understanding quickly that the position wasn’t the right fit for her, she moved to the back office, where she focused on insurance and working her way up.
Creating Healthy Boundaries to Deliver Better Client Service
It’s essential to create and maintain healthy boundaries. These clear expectations not only support your well-being but also enhance client service.
Magic in a Bottle: Challenges and Opportunities with Certificates of Insurance
Providing timely, accurate certificates of insurance is essential to keep clients’ projects and contracts moving. Yet, for many agencies, handling these requests has become a significant bottleneck.
7 Trends Transforming Personal Lines
How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.
Coalition Adds Deepfake Response Endorsement
Coverage responds to a deepfake event, providing technical analysis by a deepfake forensics firm, legal work to have the deepfake taken down from online platforms and crisis communications support from a public relations firm.
Hiring Smart: How Independent Agencies Can Compete for Talent
On this episode of Agency Nation Radio, Jennifer Becker, Big “I” executive director of research and education, is joined by Claudia St. John, founder and CEO of The Workplace Advisors. During the episode, they explore how small independent insurance agencies can compete with large corporations for talent; whether artificial intelligence (AI) is helping agencies address staffing shortages or simply adding another layer of complexity; and what agency owners…
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