Captaining an Independent Agency in Alaska With Susan Erickson
On this episode of Agency Nation Radio, we meet Susan Erickson, owner of P-W Insurance in Petersburg, Alaska.
Agency Operations
Help Clients Take Control of the Claims Process with DIY Home Inspections
DIY home inspection tools represent a new way for clients to get a faster resolution after a loss, helping eliminate the wait for adjuster availability and giving homeowners more control.
Winter Storms Are Testing Homes and Elevating the Role of Independent Agents
Winter Storm Fern highlighted how quickly winter risks can escalate when cold, ice and infrastructure strain overlap. As winter risks continue to evolve, the agent’s role as educator and advisor has never been more valuable.
Top 5 Most-Read Articles in Independent Agent in January
The new year kicked off with hard-won pieces of advice from seasoned agency leaders, plus Big “I” Virtual University experts’ takes on whether a first named insured can cancel a homeowners policy without the signature of the second.
Are Brownfield Sites Set to Drive a Building Boom in 2026?
As demand for data centers and energy storage accelerates in the coming year, these contaminated industrial sites will find new life as technology hubs.
How the Insurance Industry Is Tackling the Talent Crisis
To address the talent shortage, here are five successful, replicable strategies already in motion to recruit the next wave of insurance talent in 2026 and beyond.
Why Adding, Not Reducing, Headcount Can Fuel Growth in The AI Era
AI may reduce manual work, but it does not reduce the need for skilled people. In fact, it increases it.
Declaration of Independents: Susan Erickson
Before Susan Erickson took the helm of her insurance agency, she was busy weathering the waves of the commercial fishing industry.
Insurance Agency M&A Falls 12% in 2025
Agency mergers & acquisitions activity slowed to 695 deals in 2025, according to OPTIS Partners, with the number of buyers continuing to fall since 2021.
Over 800,000 Without Power as Deadly Cold Grips the Country
The deadly winter storm that swept across the U.S. over the weekend has left at least 12 people dead and thousands of people stranded, with over 19,000 flights canceled during the storm.
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