J.D. Power and Big ‘I’ Release the 2025 Independent Agent Satisfaction Study
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
Agency Operations
Reflections From The 2025 Inclusive Agency Roundtable
In April, the Big “I” Diversity Council hosted the Inclusive Agency Roundtable, which brought together independent agents, company partners and industry leaders to discuss actionable strategies for creating more inclusive agencies.
Declaration of Independents: Marianne Policastro-Wik
Marianne Policastro-Wik is leading her agency, a 2025 Best Practices Agency, through thoughtful “modernization,” paying careful attention to embracing technology without losing the human touch.
Auto Theft Is Evolving: How Agents Can Help Clients Stay Ahead
As social media continues to make car theft trendy, agents can help clients get up to speed on the latest anti-theft technology.
From One Generation to the Next: Navigating Agency Succession Planning
On this episode of Agency Nation Radio, Peter van Aartrijk, executive vice president at Aartrijk is joined by Lee Gaudette, president of Gaudette Insurance, and his son, Peter Gaudette, commercial insurance advisor at Gaudette Insurance, and Keith Mangini, Vice President and Commercial Team Leader at InsurBanc.
Agency Appetite: A Case Study on the Impact of a Revenue Acquisition on Agency Value
A revenue acquisition can compress years of organic growth into a few short years and dramatically increase an agency’s value.
Can an Insured Make an Extra Expense Claim Without a Business Income Loss?
After a fire destroyed a golf course’s maintenance building, the carrier refused to cover the extra expense to convert another building into a maintenance building.
Rubber Hits the Road: Does a Tire Recycling Company Need Pollution Coverage?
A prospect has a pollution policy in place but doesn’t know if it’s necessary. Its current general liability policy excludes products-completed operations coverage.
Branding Begins in the Culture From Within Your Own Four Walls
Everyone gets jazzed about customer branding. But it really begins with the brand inside your four walls: your culture.
Finding the Win With Jill Roth
On this episode of Agency Nation Radio, we chat with Jill Roth, executive vice president at Ahart, Frinzi & Smith in Alexandria, Virginia.
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