News

Agents read the 2026 Agency Universe Study’s key findings, met Greg Sandrock ahead of his installation and explored how consumers still value the human touch.

Agents place high value on carriers that interact with them as a partner rather than a vendor, with 48% of agent-carrier relationships meeting the partner criteria.

The biennial study reveals revenue growth, technology adoption and a focus on customer service.

A new Big “I” survey finds consumers embrace AI-powered service but still want the expertise and guidance of a dedicated human insurance agent.

Independent Agent magazine explored how tort reform is beginning to counteract the impacts of legal system abuse, litigation financing and nuclear verdicts.

Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.

July brought the news that the property & casualty industry’s 2025 underwriting results were the strongest in a decade.

After several years of hard market conditions, agencies are renewing emphasis on retention—and those making the most progress are not relying on renewal conversations alone.

The independent agency channel maintains a strong position amid improving underwriting results.

An independent agency business listing on the site is included with Big “I” membership.