News

Nationally, homeowners insurance rates jumped 11.4% in 2024, with double-digit increases reported in the last two years.

The new toolkit helps independent insurance agents educate clients, explain rising costs and advocate for reforms. 

More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.

While most homeowners are familiar with common risk areas and the technologies designed to mitigate them, relatively few have implemented these solutions in their own homes, according to The Hanover.

Kendra Garrett, the recipient of this year’s Herndon First-Timer Scholarship Award, resonates with Herndon’s legacy of education and community impact.

While more than 2 in 3 (69%) say the insurance industry is a great place to work and 4 out of 5 (81%) say they are satisfied with their job, high rates of burnout are threatening to dampen job satisfaction, according to Liberty Mutual and Safeco.

Consumers believe phone calls are important for communicating with businesses, but fear of fraud prevents many from answering calls, according to a TransUnion study.

Agencies can elevate their online presence with real-time analytics, actionable insights and a user-friendly interface.

For the seventh year in a row, the Big “I” and J.D. Power teamed up to measure property & casualty independent insurance agent perceptions of their carriers.

The study looks at the independent agency ecosystem as it gains distance from the pandemic and navigates the obstacles presented by the hard market.