Magazine

Employee burnout takes a toll on health, productivity and ultimately an agency’s bottom line.

Who really owns that data once it’s stored in a vendor’s system? What happens if an agency decides to switch platforms? And can agents freely connect their data across tools to build the client experience they want, or are they locked into whatever their vendor dictates?

Here are five ways agents and underwriters can work together to build a niche that’s profitable and sustainable.

Insurers are expanding the use of auto telematics data to inform risk assessment and pricing in other personal lines. Here’s what’s driving the trend and how independent agents can implement it.

Coming from a family of insurance people, Dallas Ross always knew that she wanted to be in insurance.

Implementing AI isn’t as simple as plug and play. It takes time to determine what AI can and should do for the agency—and which tools are the right ones for the job.

In April, the Big “I” Diversity Council hosted the Inclusive Agency Roundtable, which brought together independent agents, company partners and industry leaders to discuss actionable strategies for creating more inclusive agencies.

Vertical AI marries the power of AI with deep insurance expertise and insurance-specific data.

It’s not just about workflow speed—it’s about perception. A quick response signals professionalism, urgency and care.

Marianne Policastro-Wik is leading her agency, a 2025 Best Practices Agency, through thoughtful “modernization,” paying careful attention to embracing technology without losing the human touch.