williamjones

The Broad Implications of Florida’s Workers Comp Issues

The NCCI recommended a 14.5% rate increase for workers comp in Florida beginning Dec. 1, 2016. The increase is currently under dispute in state courts, but in the meantime, the situation could serve as a warning to other states about adjusting their appro

Industry Checkup: Room for Improvement

The 2016 Future One Agency Universe Study sees a healthy industry in a post-recession upswing—but there’s always room for improvement.

What Salespeople Can Learn from Starbucks

Has a Starbucks barista ever asked you if you want to add a “warm roll” or “yummy treat” to your order? There’s no pushing and no hard sell—but it works.

How to Think Like a Client

To better connect with consumers, ditch the insurance jargon and communicate in a way that’s interesting and relevant to those doing business with you.

3 Disruptive Tech Trends to Watch

Trends cited in the 2016 Future One Agency Universe Study aren’t the only ones that will impact the independent agency system. Here are three other threats and opportunities that didn’t make the list, but still deserve your attention.

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