Agency Operations

First someone sued you or your agency. Now, your E&O carrier has sent you a reservation of rights letter. What else could go wrong?

Since 2000, Kaplansky Insurance Agencies has acquired 19 agencies and increased revenue five-fold. Business is on pace to double in three to four years. Sole owner Ely Kaplansky, 62, acknowledges that buying other businesses is a game-changer.

Former NASA aerospace engineer Juan J. Padron, 45, is typically analytical in running the independent insurance agency he co-owns with his brother and sister-in-law.

Best practices agencies know spread per employee is important. But there’s more where that came from. Here are the other performance metrics that deserve your attention.

Your agency is sitting on a gold mine of analytics. But what to do with it? Start by defining what you want to know.

Many agencies are starting to expand their business reach beyond the confines of one metropolitan area. Here’s how to make sure your right hand knows what your left hand is doing.

How do consumers benefit from doing business with a Best Practices agency? Doug Wiles says what’s relevant to the industry sometimes conflicts with public perception of agency performance.

Hanna Ogle resisted the lure of the ocean for the deeper mysteries of insurance and found her happy work/life balance before she turned 40.

Your E&O carrier’s claims team might be able to offer serious assistance when your agency is facing a potential E&O disaster. Are you taking proper advantage?

It’s the biggest challenge every agency owner faces: How do I drive growth and also lead my organization effectively?