Agency Operations

Investing in producer development is key to agency growth. How can you do it right at the outset? Start with the right equation—and evaluate performance with numbers, not gut instincts.

Unless your clients only accept cash and do not receive anyone’s personal information, they need cyber insurance. Do not fall prey to the thought that a traditional CGL policy will cover a cyber event.

The quest for new business is the leading driver for the 14 producers of Teague Insurance Agency Inc. And the San Diego County agency is successful in that mission, thanks in large part to a competent service team that frees producers’ time.

An agent needs two sharp eyes at all times to stay on top of the market. Keep abreast of new product offerings to prevent a future E&O claim.

Most commercial brokerages plateau well below the expectations of their leaders. Follow these leadership strategies to drive growth in your agency.

How does a small agency in rural Iowa book $2.6 million in annual revenue? Success was fuzzy at first, but today some 85% of Prins Insurance, Inc.’s revenue consists of commercial lines and all 15 employees are licensed.

Hower is carrying on the family business, now in its 52nd year, after joining Kellerman Insurance in 1981 to work with her dad.

Producer and owner compensation comprises a large chunk of agency expenses that are inextricably tied to juggling new versus renewal business. What’s the best way to structure your compensation model to benefit the bottom line?

Customer retention and new business development are both critical to your agency. How do you determine the right formula for achieving maximum organic growth?

Within every agency’s customer base lies a labyrinth of coverage limitations and policy exclusions—a potential roadmap to increased revenue.