Agency Operations

When an insured files a claim, they often count on their agent to manage the situation. Follow these steps to ensure your client relationships don’t break down in a time of crisis.

It’s the oil refineries and gas stations, the truckers who haul hazardous loads and the manufacturing plants, right? True, but other, less conspicuous commercial clients need pollution coverage, too.

“Relentless and loyal” is how Jason Rollo and wife, B.J., describe Rollo Insurance Group, which Jason founded as a startup for a small bank holding company.

After watching his grandfather make an impact on his community as a rural doctor, Jacob Eisenrich knew he wanted to pursue medicine as a career. But midway through his medical residency, he did a professional about-face and joined his family’s independent

Placing special events coverage for a client is generally not the cakewalk you were expecting.

Once the preserve of Fortune 500 firms, captive insurance has increasingly become an important strategic tool for midsize companies as well—especially because exposure to risks like cyberattack or reputational damage is not dictated by the size of the vic

In her new book, Lisa Harrington, executive vice president and chief marketing officer at the International Risk Management Institute, Inc., offers a new take on the business self-help genre.

Because the amount of cyber coverage available is normally several million dollars, the potential errors & omissions exposure for mishandling such a policy is substantial.

When Hurricane Matthew devastated his community, independent agent Ashley Brady decided his town’s leaders weren’t doing enough to help constituents. He ran for mayor against the incumbent—and won.

Independent agents Zuri Malick, Kyle Dean and Kali DeWitt share their personal experiences with perpetuation.