Agency Operations

Things such as how you care for your customers, empower your staff and celebrate your wins make a world of difference during crisis moments.

With COVID-19 bringing a wave of change unlike most of us have experienced in our lifetimes, now is the time for agency leaders to transform their passion for community wellness into long-term change.

Wallace & Turner’s roots run deep—a century and a half deep. With 150 years of doing business in Springfield, Ohio and beyond, Wallace & Turner serves its community through far more than insurance.

O’Toole has been heavily involved with Vertafore’s peer-to-peer networking community and has been teaching courses every year since, as well as excelling in her career.

Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.

Certain terms and phrases within the insurance industry are misused, leading clients to believe they are getting something they are not.

A SWOT analysis provides an overall look at your company and helps you see exactly where you can improve your agency, introduce a new service or change your processes.

In a situation where everyone’s health is at risk, Big “I” member and independent agent Owen Thomas knew he had to combat the stress of the coronavirus pandemic with a positive twist.

COVID-19 reached into the most basic aspects of daily life—handshakes, going to work, spending time with loved ones, and amid it all, Americans’ mental wellbeing.

Owners love their cars, showering them with tender loving care. They want coverage that will take care of them, too. Classic car insurance is the best way to keep your client’s classic or antique car safe and sound.