Agency Operations

As carriers continue to reexamine their business models, here’s how it’s impacting the independent agency channel.

There are some do’s and don’ts to creating a space that encourages a productive work mindset.

With so many complicated differences—and as we become more connected through globalization—translating insurance policies has become very important.

In many cases, agents are the first line of defense against potential fraudsters. What role do independent agents play in preventing insurance fraud? And what are the consequences if they don’t?

The spinning wheels phenomenon is caused by resistance to change, dysfunctional culture and assumed continuity—all dangers that can seep into agencies when owners are too busy putting out fires.

So much has changed, our nervous systems have been under attack, and, as we re-emerge, things feel rather disorienting.

Gathering and analyzing data to develop key performance indicators gives agencies the advantage in a competitive industry.

An important factor in restructuring any workplace will be how employees want to work. Here are 10 things to consider as more employees look for remote work options.

Recent history has shown what outside financing can do for an agency’s growth. Here are six ways partnering with an independent agency bank can take your agency to the next level.