Agency Operations

It may seem like a natural extension of the service agents provide to customers, but advocating on behalf of the customer on claims can create E&O problems for you in the long run.

What does the clear upward trend in E&O claims carriers make against agents and brokers mean for your agency?

Any misrepresentation in a life or health insurance application could give a carrier grounds to rescind a policy or deny a claim—possibly resulting in an E&O claim against your agency.

First someone sued you or your agency. Now, your E&O carrier has sent you a reservation of rights letter. What else could go wrong?

Many agencies are starting to expand their business reach beyond the confines of one metropolitan area. Here’s how to make sure your right hand knows what your left hand is doing.

Your E&O carrier’s claims team might be able to offer serious assistance when your agency is facing a potential E&O disaster. Are you taking proper advantage?

With modern technology and the ever-increasing use of online applications, a simple signature on an insurance application can be easy to overlook. Don’t forget about its importance.

Here are just a few E&O exposures agents face from the change in health insurance delivery—and some risk management considerations that could help prevent E&O claims.

It may not happen very often, but dealing with a carrier downgrade or impairment can be labor-intensive for agency staff. Here’s how to handle it appropriately—and mitigate E&O exposure.

Remember that signed application you never collected? It could cost you.