Agency Operations

Does an Insured Have the Right to Not File a Claim?

If an insured insists they’re not responsible for a claimant’s allegations, can they refuse to submit the claim to their carrier and advise the claimant to file with their own carrier or pursue legal action?

Avoid a ‘Swearing Match’ in E&O Claims

An errors & omissions claim against an agent can often devolve into the agent’s word against the client’s. Your best weapon against this type of case: documentation of the facts.

Using Tech to Avoid E&O Claims

Here are a few workflow-related exposures that can give rise to E&O situations—and how to approach them properly.

Create an E&O Culture at Your Agency

Not every agency can hire a winning trial lawyer with E&O experience as in-house counsel. Take these more feasible steps to prevent future E&O claims.