Agency Operations

Understanding E&O Risk in the Digital Age

Millennials are more likely to purchase, service and modify their insurance online or through other electronic methods. How does the potential for an errors & omissions claim increase with this shift toward a virtual marketplace?

Does an Insured Have the Right to Not File a Claim?

If an insured insists they’re not responsible for a claimant’s allegations, can they refuse to submit the claim to their carrier and advise the claimant to file with their own carrier or pursue legal action?

Avoid a ‘Swearing Match’ in E&O Claims

An errors & omissions claim against an agent can often devolve into the agent’s word against the client’s. Your best weapon against this type of case: documentation of the facts.

Using Tech to Avoid E&O Claims

Here are a few workflow-related exposures that can give rise to E&O situations—and how to approach them properly.