Personal Lines

The Case of the Merry Mystery Shopper

Santa’s sleigh—covered by a personal auto policy, homeowners or something else? Find out how Ace solves the Case of the Merry Mystery Shopper.

The Case of the Mice-Munched Motorcar

Mice chew through a Jeep soft-top that belongs to Ace’s Uncle Ned, while it was stored in his shed. Uncle Ned is afraid that his homeowners carrier will deny the claim—but Ace says he has good and bad news for his relative.

The Case of the Tailgater’s Trouble

While tailgating before a football game, Tina Redskina tells Ace that she can’t use her “removable tailgate system” becuase her insurer says it’s excluded under her homeowners C coverage. Does Ace agree?

Contractor Scratches Window—Covered by HO, CGL Policies?

An insured owns an expensive home with numerous custom windows. He hired a window washer to remove plaster and varnish from the windows, but the workman scratched most of them. The insured subsequently learned that the window washer is uninsured. Does he

Are Cabinets Considered a Set?

An insured has a small kitchen fire that causes fire and smoke damage to the range, hood and cabinets in the area of the fire. In addition, other cabinets in the L-shaped kitchen are just smoke-damaged. The carrier says it will only cover the two cabinets

Excluding Mechanical Breakdowns

The side wall of a pump house blew out after a water tank exploded, caused by points stuck on the well pump. The insurance company denied coverage under the ISO 2000 edition HO-3 policy, citing a mechanical breakdown. But is this correct?

The Case of the Runaway Recliner

Ace’s cousin damages his car on the highway when he hit a recliner that had fallen off another vehicle. His insurance company not only claims it as a collision loss, but also decides it is an at-fault accident. To help his cousin, Ace looks to the laws of

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