Personal Lines

By combining smarter product design, more proactive client engagement and the adoption of artificial intelligence (AI), the personal auto market is changing.

After a shopping cart was blown 30 yards across a parking lot into a client’s car, the agent believes the windstorm damage is a comprehensive loss. The adjustor says the object is a collision loss because the object must be falling to be caused by a windstorm.

As insurers look to prioritize retaining clients, independent agents are playing a more critical role than ever as customers shop aggressively and look for guidance on coverage, value and carrier stability.

How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.

For agents operating in the auto market, offering knowledge and coverage options through carriers with expert knowledge of classic cars is key to growing their book of business.

Although rarity, overall condition, and emotional appeal all play important roles in determining a classic or collectible car’s value, there are three primary types of valuations that can be used.

What are the reporting requirements of a liability claim to the carrier that doesn’t write the underlying coverage?