Personal Lines

Point/Counterpoint

Is personal auto insurance a commodity? A McKinsey consultant and the Big “I” VU director debate the issue.

Point/Counterpoint

Is it the end of an era for the local insurance agent? A McKinsey consultant and the Big “I” president debate the issue.

The Case of the Magnified Mishap

When Ace runs into an old flame, he’s more concerned with finding out why she gave him the cold shoulder than making small talk. But he’s all ears when Eileen vents about an insurance problem involving a magnifying glass that burned a hole in her car seat

How to Decipher Deductibles and Sublimits

After a burglary, an agent’s client suffered significant damage to the home, including losing a safe containing jewelry, money and guns. Together, the jewelry and money alone were worth more than $88,000—but the client received only $1,200 from the insure

The Case of the Double Deductible

Ace must figure out a way to face his lifelong fear of twins in the latest IA insurance mystery. When he meets a pair of twins at the big box store’s annual BOGO sale, Ace listens as they lament about their father, who is unsure how to tackle an insurance

Foster Parent Liability Risks: The Role of the Agent

According to the U.S. Department of Health and Human Services Administration, approximately 407,000 children have been placed in the foster care system in the United States. Society encourages becoming a foster parent, but in the midst of meeting the nume

The Case of the Tangled Web

Ace’s blind date seems perfectly pleasant, until she reveals the reason she’s willing to pay: She recently won the “insurance lottery” by being dishonest with her insurer about a claim involving water damage to her hardwood floors. How will Ace straighten

The Case of the Electric Mayhem

When Ace receives an outrageous electric bill, he discovers his neighbor Bernie has been stealing electricity to power his fancy new all-electric car. Based on a prohibited vehicle list, Bernie’s insurer is denying long-term coverage and will only agree t

The Case of the Protected Property

Ace’s friend Ed is an inventor whose roof was damaged during an experiment. He had an emergency board-up job done to protect the contents of his home, but the carrier is denying Ed’s claim and refusing to pay the bill, because his policy covers only conte

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