Viewpoints

Has a customer ever asked you where their premium dollars go? Put on your philosopher’s cap and discover how there’s more to it than meets the eye.

Attending industry events where he was often the only African American in the room was “what started me on the road to building NAAIA,” says Jerald Tillman, founder of the National African American Insurance Association. “I didn’t know exactly how I was g

Subrogation, recovering sustained damages from a negligent party, is an often-overlooked service to secure customer retention and reduce risk. Here are three ways to help clients maximize their subrogation recoveries.

The independent agency channel is at an inflection point, and future-minded agencies will choose to evolve. Here are four key pillars agencies should look to when creating a transformation action plan.

Growth rates for surplus lines insurers have averaged 8.8% over the past five years. In contrast, the total property-casualty market grew at a rate of 4.7%. And surplus lines growth appears to be accelerating.

Serving the personal and commercial insurance needs of clients throughout the pandemic requires rethinking operations, adjusting communications and, above all, remaining flexible.

Several Big “I” state associations are working on creating an agent-focused annual property-casualty marketplace summary. The report focuses on agent penetrations in lines of business, loss ratios, leading insurers, growth rates and commission rates.

For independent agents, choosing between a local bank or an industry bank for banking needs can be difficult. Here are some reasons in favor of choosing an industry bank.

Insolvency and errors & omissions risk go hand in hand and when claims aren’t settled, insureds may turn to the agent for restitution. Here are four lessons from a real case.

Of nearly 3,000 affiliated and unaffiliated insurers, 142 instances exist where one insurer has a nearly identical name to another different insurer. Accurate names matter when finding the financial strength of an insurer.