“My dad is still definitely my biggest motivator,” says Bruce Messier, independent agent. “He’s 90 years old now and he still comes to work. I do my best to ingest all the knowledge and experience he has to offer.”
“I believe Gen Z will be far more efficient and further the perception of the industry as a whole,” says Kari Sandifer, independent agent. “They’re the tech-savvy professionals who can deliver solutions quickly and will definitely make their mark on the i
“One of the pros of having different generations in the workplace is experience,” says Raymond Lowder, independent agent. “What the older generations have gone through is nothing you can replace.”
In this ever more competitive property-casualty world, it seems like pivoting to life, health and benefits is just like being able to go to your left in basketball. But can we measure the upside?
Independent agent Kingston Hall’s role model is “my mom,” she says. “She’s taught me the value of relationships and being authentic.”
“In my own work, it is all about keeping in mind that central thesis of doing what’s best for the client,” says Kevin Fukuyama, independent agent. “That has helped create great career fundamentals for me because if we view ourselves as educators, advisors
With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”
“I learned I have to be smarter about who I’m bringing on, how they fit into the agency long term, and how they will benefit the culture,” says Kim Mathews, independent agency owner. “Are they the people who are willing to reach new highs of self-growth?”
The industry’s biggest challenge is “the mystery that comes with insurance,” says Patience Noah, independent agent. “We need to help younger generations become interested, because let’s be honest, we need to prepare the next generation.”
Leaning into technology “was a saving grace during the pandemic,” says Matthew Washburn, independent agent. “I don’t even know how we could have managed without that preparation.”