Strategies

An agency frequently insures rental properties where the ownership structure is not straightforward. How much guidance should the agent give on how the named insureds should be listed?

An insured is listed as a covered individual on the drive other car endorsement of a business auto policy. He rented a vehicle personally and was involved in an accident. The carrier is denying the claim.

Many agents are not leaving because they lack earning potential. They are leaving because the day-to-day experience of doing their job has become unnecessarily difficult.

In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.

Can a claimant in a commercial auto claim require the insured to pay for gas and time spent to drive his damaged auto to a body shop for an estimate?

Applying artificial intelligence (AI) to isolated tasks makes it difficult to scale into meaningful growth. Here are three ways to take a more disciplined approach.

Judgment, advocacy and trust remain at the core of the agent’s value. 

When ending a client relationship, agencies should focus on risk management, agency protection and maintaining coverage continuity during the transition.

What can begin as a relatively small issue on a roof can rapidly escalate into a costly property loss and prolonged business interruption for property owners.

Artificial intelligence (AI) is reducing administrative burden so agents can spend more time advising clients.