williamjones

Taking Stock

It doesn’t seem possible my term as your chairman is winding down. The time has gone by so fast—but we have accomplished a lot of things that make us a better association than we were almost one year ago.

How Inbound Marketing Saved a Business

Marcus Sheridan almost lost his swimming pool business during the recession. But instead of accepting defeat, he says he grew the business into “one of the largest of its kind in the world”—and he credits his success to inbound marketing.

Navigating E&O Exposures for Workers Comp Claims

Each year, thousands of individuals become ill while employed or are injured on the job. In such circumstances, an employee may be entitled to workers compensation benefits as provided by federal and state law. And that means almost all businesses need ad

The Case of the Electric Mayhem

When Ace receives an outrageous electric bill, he discovers his neighbor Bernie has been stealing electricity to power his fancy new all-electric car. Based on a prohibited vehicle list, Bernie’s insurer is denying long-term coverage and will only agree t

More Than One Lane

More agencies are providing value to customers by bulking up on the services they offer. A recent survey by Reagan Consulting indicates that not only is the number of agencies offering value-added services increasing, but so is their growth rate.

Reduce Agency E&O Exposures for Mobile Devices

Technology provides solutions for better and faster service. It also makes communicating with clients easier. But sometimes, technology makes communicating with customers too easy—and too easy to forget about the need to document communication.

Is Your Agency Prepared for an Active Hurricane Season?

The National Oceanic and Atmospheric Administration is warning Americans to brace for another active hurricane season along the Atlantic coast. In NOAA’s outlook for the hurricane season, forecasters predict above-average activity with 13 to 20 named stor

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