williamjones

By: Volume 111, No. 5

Producers are increasing their personal productivity through mobile apps, but integration with the back office is still necessary.

Making technology a revenue driver—rather than an expense—requires taking a hard look at staffing.

Is personal auto insurance a commodity? A McKinsey consultant and the Big “I” VU director debate the issue.

It may not happen very often, but dealing with a carrier downgrade or impairment can be labor-intensive for agency staff. Here’s how to handle it appropriately—and mitigate E&O exposure.

As new apps, devices and flexible work options continue to blur the lines between personal life and business, keeping up with the latest technologies is the only way to add a human touch to agency management.

The promised payoffs from click-throughs, AdWord campaigns and Facebook certainly beat cold-calling—but that doesn’t mean agents should give up the old ways altogether.

A history of embracing new technology and communication trends prompted The Weimer Group to gladly inject social media into its marketing plan. Seeking ever-improving efficiency and service, owners Dean Wimmerm and David Beck do business the way consumers

Jim Schubert’s digital marketing strategy seems pitch-perfect. But the singer, musician and former English teacher is quick to say: “None of what we’re doing is really, really well-planned. We just experiment a lot and do more of what works.”

By: Volume 111, No. 4