HR and Staffing

How do you create new outcomes around relationship problems in the workplace? Start by rebranding people, experiences and stories.

Managers and salespeople continually experience the fight or flight syndrome when faced with conflict. Here’s how to manage challenging situations more effectively.

Opening your doors to interns can be a gamechanger for you and your agency. During a recent webinar, three independent agents shared what they’ve learned from utilizing interns—and how your agency can benefit from the practice.

The financial and opportunity costs of making a wrong hiring decision are enormous. According to some estimates, the costs of recruiting, interviewing, selecting and training a new employee range from one to five times the annual salary of the position yo

Privately owned by 14 employees, Pritchard & Jerden has been a Business Insurance Best Places to Work for seven straight years, in addition to earning the Big “I” Best Practices designation and another nod from Atlanta Business Chronicle Best Places to Wo

Up to 95% of data breaches result from human error, according to a recent survey from Willis Towers Watson—and that means cyber isn’t just an IT concern. It’s an HR one, too.

Your co-workers and customers aren’t going anywhere. Here’s how to best manage their demands—while protecting your time.

Why don’t more millennials stay at their jobs longer? They’re not challenged, they see no room for growth and development, or they’re not being mentored.

For those of us who work in a service industry like insurance, people pleasing is a common malady—and we sometimes go beyond our intent to serve by sacrificing too much, leading to burnout.

Struggling to build morale, confidence and trust? Here’s how to empower, rather than demoralize your team—no matter how toxic things may be.