Balancing Act: Customers Demand Both a Digital and Personal Experience
While 73% of independent agents say their customers expect a fully digital experience, 91% report an increase in customers’ desire to speak to an agent when they have questions.
Customer Service
3 Ways Conversational AI Can Revolutionize How Agents Attract Customers
Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.
