Customer Service

By helping trucking clients understand the risks and insurance solutions available to protect their cargo, agents can provide valuable support across the supply chain.

When ending a client relationship, agencies should focus on risk management, agency protection and maintaining coverage continuity during the transition.

By spending less time on administrative work, independent agents can dedicate more energy to supporting clients and strengthening relationships.

Is your agency missing prime chances to write more business due to language barriers? But if you do expand your clientele, are you exposing yourself to increased errors & omissions risks?

As hurricane season begins, many insurance advisors are spending more time having flood conversations with homeowners living outside traditional coastal markets.

Workers aged 60 and older represent the fastest-growing segment of the labor force, and their increasing presence continues to impact the workers compensation market.

Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.

The shifting environmental landscape creates both challenges and opportunities for agents, who must stay informed about specialized coverage while helping clients close potentially costly gaps.

As environmental regulations change, environmental liabilities remain a long-term concern for businesses, making education and proactive risk conversations even more important.

Consumers can protect their homes and positively impact premium levels by being proactive with resilience measures to reduce claim severity.