3 Workflows That Are Stealing Your Day
By spending less time on administrative work, independent agents can dedicate more energy to supporting clients and strengthening relationships.
Customer Service
How Resiliency Measures Are Impacting the Homeowners Market
Consumers can protect their homes and positively impact premium levels by being proactive with resilience measures to reduce claim severity.
7 Trends Transforming Personal Lines
How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.
Meet 7 Best Practices Agencies
Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.
From Burnout to Breakthrough: How AI-Powered Risk Intelligence Helps Agencies Refocus on Hero Work
In a relationship-driven industry, technology’s greatest value lies in giving people more time to do what only they can: advise, connect and build trust.
Customer Retention: What Keeps Clients Happiest?
Here’s what clients value most from their insurance agents, according to a ClientCircle study.
Communication Key to Retaining Small Commercial Accounts as Premiums Rise
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
Homeowners Rates Increase 40% in 6 Years, According to LendingTree
Nationally, homeowners insurance rates jumped 11.4% in 2024, with double-digit increases reported in the last two years.
Highest Value Auto Customers Most Likely to Shop
More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.
Declaration of Independents: Jorge Wetenkamp
Wetenkamp’s career in insurance was unexpected. After working at In-N-Out Burger and at the DMV, he took a job with AAA Insurance when they started offering DMV services. This opened his eyes to the opportunities for career growth and serving the Hispanic community.
