Customer Service

People expect fast, seamless experiences when it comes to everything, including insurance. Are your carrier partners evolving to meet your customers’ expectations?

Educating consumers about the benefits of an LTC plan—whether that plan is to rely on government-funded care, buy insurance or cover LTC expenses with personal assets—is key.

Here’s what clients value most from their insurance agents, according to a ClientCircle study.

The endorsement extends coverage to legal actions involving consumer protection statutes, even when claims are not tied to other perils—a risk often excluded by traditional media liability policies.

Ghost kitchens are a growing trend, fueled by celebrities like MrBeast and Mariah Carey, but these non-traditional food service businesses bring unique exposures that don’t always fit into standard restaurant policies.

When there’s no long-term care plan in place, care decisions are made in a crisis. Here are four tips agents can use to help clients integrate LTC into their plans.

On this episode of Agency Nation Radio, Will Jones, Editor-in-Chief of Independent Agent Magazine at the Big “I” hosts a conversation with workplace communication expert, Jenna Rogers, Founder & CEO of Career Civility, a professional development firm that helps organizations build stronger cultures through better communication. Throughout the episode, Jones picks Rogers’ brain about what…

As schools and other entities consider policies that limit or ban cellphone use, agents can offer risk control guidelines that might help avoid a claim.