Customer Service Archives - IA Magazine

News
News
News, Updates and more
Stay informed with the latest updates shaping the independent agent channel. From policy changes to tech breakthroughs, we bring you the insights that matter—so you’re always a step ahead.
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On the Hill
The latest on legislative and regulatory issues—straight from Capitol Hill.
Research & Trends
Stay ahead of the curve with insightful data and emerging trends.
Announcements
The latest updates from the Big “I” and industry partners.
InsurTech
The latest innovations transforming insurance technology and agent tools.
Big ‘I’ Advocates for Agents as Lawmakers Review Consumer Data Privacy Laws
June 12, 2025
Legislation Introduced to Close the TPLF Tax Loophole
May 29, 2025
Big ‘I’ Secures Important Wins as House Passes Tax Package
May 22, 2025
NOAA Predicts ‘Above-Normal’ 2025 Atlantic Hurricane Season
June 4, 2025
Homeowners Aware of Risks and Prevention but Don’t Act
June 4, 2025
Historic Number of Tornadoes Wreak Havoc in the U.S.
May 28, 2025
Strategies
Strategies
Practical guidance to help independent agents strengthen every aspect of their business. Whether it's streamlining daily operations or building a high-performing team, stay one step ahead.
Agency Operations
Strengthen the foundation of your agency's day-to-day operations.
HR & Staffing
Attract, develop, and retain top talent while building a strong culture.
Legal & Compliance
Stay current with regulations and minimize risk through actionable strategies.
Sales & Marketing
Grow your book with proven techniques for outreach, engagement and retention.
Technical Knowledge
Sharpen your understanding of coverages and industry best practices.
Technology & Tools
Leverage modern tech solutions to streamline processes, enhance service and stay competitive.
Latest Posts
How Will Tariffs Impact M&A?
June 3, 2025
Employee and Family Injured in Company Car: How Do PIP, PAP, BAP and Workers Comp Interact?
May 30, 2025
4 Ways to Prioritize Mental Health in the Workplace
May 27, 2025
How to Insure a Truck-Mounted Drill Rig
May 23, 2025
How Volunteer Opportunities Can Relieve Employee Burnout
May 21, 2025
Markets
Markets
Personal LInes
Auto
Classic Cars
Affluent
More Personal Lines
Homeowners
Flood
Life
Commercial Lines
Specialty
E&S
Builders Risk
More Commercial Lines
Professional Liability
Workers Comp
Cyber
Podcasts
Podcasts
Agency Nation Radio
Agency Nation Radio is where insurance professionals step up to the mic and share real, unscripted stories about leadership, technology, marketing, success and even failure—the experiences that shaped their careers.
From Main Street USA to the pages of Independent Agent, these are the stories that inform, inspire, and connect our industry.
listen up
latest Episodes
AN Radio: Advocacy, Community and Making a Difference With Brock Elliott
June 12, 2025
AN Radio: What Agents Need to Know About Rising E&O Claims
May 29, 2025
AN Radio: Switching from Hospitality to Insurance with Jorge Wetenkamp
May 14, 2025
Viewpoints
Viewpoints
Viewpoints
Exclusive interviews, expert opinions, and firsthand insights from independent agents, industry thought leaders, and innovators shaping the future of insurance.
More viewpoints
From the Front Lines: Real Estate
Markets
Viewpoints
License to Lead: Meet Young Agent Audriana Misic
Viewpoints
License to Lead: Meet Young Agent Lucas Anderson
Viewpoints
License to Lead: Meet Young Agent Kendra Garrett
Viewpoints
Magazine
Magazine
Independent Agent Magazine
Independent Agent magazine is the authoritative source of information for professionals who sell insurance for independent agencies and is a Big "I" member benefit

Members can log in with their Big "I" credentials to read the latest edition in full. Not a member? Here’s a reason to join.
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Issue archive
License to Lead: Meet 10 Young Agents 35 and Under
June 1, 2025
June HIghlights
Articles in this issue.
How Automation And Quote-By-Text Can Help Your Agency Win Big
June 1, 2025
6 Phishing Techniques Cybercriminals Use to Scam Businesses
June 1, 2025
Declaration of Independents: Brock Elliott
June 1, 2025

3 Ways Conversational AI Can Revolutionize How Agents Attract Customers

September 8, 2020

Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.