Creating Healthy Boundaries to Deliver Better Client Service
It’s essential to create and maintain healthy boundaries. These clear expectations not only support your well-being but also enhance client service.
Customer Service
Meet 7 Best Practices Agencies
Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.
Big ‘I’ Members Recognized in 2025 Agent for the Future Awards
Liberty Mutual awarded four Big “I” members for embracing innovative technologies, bringing value to their customers and empowering their employees.
From Burnout to Breakthrough: How AI-Powered Risk Intelligence Helps Agencies Refocus on Hero Work
In a relationship-driven industry, technology’s greatest value lies in giving people more time to do what only they can: advise, connect and build trust.
Half of Independent Insurance Agency Employees Feel Burned Out
While more than 2 in 3 (69%) say the insurance industry is a great place to work and 4 out of 5 (81%) say they are satisfied with their job, high rates of burnout are threatening to dampen job satisfaction, according to Liberty Mutual and Safeco.
