Client Communication

How handwritten cards can increase your agency’s retention rates.

Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?

Agencies have the tools available to better understand audiences, update message delivery channels and reach clients in the best way possible.

Agents and brokers must continue to react to the changing trends in the insurance sector to thrive. Here are three strategies to use digital marketing to connect with consumers.

Producers need to leverage their relationships to build advocates who can help them forge new customer relationships. Here are the three types of advocates and how to build them.

When a customer sends you a cancellation request, do you follow up with a letter asking if there is a problem?

Consistently creating content for your agency’s blog helps nurture customers’ trust and respect for you as an insurance authority. Here are four ways to design a powerful online presence.

The pandemic has forced agencies to go digital, and a balance is needed to move forward by appealing to digitally-savvy audiences without alienating more traditional customers.

Straightforward and simple e-newsletters can be an effective way for independent agents to communicate and connect with clients. Here are five ways to make e-newsletters work for you.

In a hardening market, your clients are doing their homework to make more informed buying decisions. Break through the noise with these five tips for developing your content strategy.